Service & Support · BLG Automation

Looked after, year after year.

A system is meant to last, and it stays reliable because we look after it. Every care plan includes proactive monitoring, software and firmware updates and access to our own support desk — so most issues are caught and fixed before you ever notice them.

Service-Level Agreements

Three levels of care.

The plans differ in how quickly we reach you, how often we visit, and how much hands-on time is included. Each level builds on the one before it.

Essential
Gold
R950 / month

Everything needed to keep a healthy system healthy.

What's included
  • Email & telephone support
  • Proactive monitoring — business hours
  • Software & firmware updates
  • One planned site visit per month
  • Callout response within 48 hours
Enhanced
Gold Plus
R1,550 / month

Faster response, around the clock.

Everything in Gold, plus
  • 24/7 proactive monitoring
  • Callout response within 24 hours
  • Emergency callouts included
  • Discounted callout rate
Most CompleteConcierge
Platinum
R3,250 / month

The complete, hands-on relationship for a signature home.

Everything in Gold Plus, plus
  • 24/7 priority monitoring
  • Two planned site visits per month
  • Same-day callout response
  • 24-hour emergency standby
  • Remote software support
  • Loan equipment during a repair
  • Discounted upgrades

Monthly fees are indicative and scale with the size of your system. Every plan renews yearly, and each level includes everything in the one before it. Any work outside the plan is always quoted and itemised before it begins.

Why It Matters

The system we commission is the system we keep running.

A care plan is not an add-on — it is how an integrated home stays effortless. Because we monitor proactively and update quietly in the background, the platform you signed off on keeps performing for the life of the home.

The same in-house team that designed and installed your system is the team that supports it. Nothing is handed to a sub-contractor, so there is never any doubt about who is responsible when you pick up the phone.

Hand on a Control4 touchscreen running the home
Enquiries

Put your system on a plan.

New or existing — including systems first installed by someone else — talk to us about the right level of care.

Contact Automation